As a consumer, you are entitled to a legal warranty of 2 years from delivery of the bicycle. This warranty is also valid if the bicycle is transferred to another owner.

1. The warranty covers all original parts related to manufacturing and material defects (for example, if the product does not match the product description in the user manual or product advertisement).

2. Claims under this warranty must be made directly to Mokumono. Repairs within the warranty period must be performed by Mokumono or after Mokumono has approved the repair. Otherwise, Mokumono reserves the right to reject warranty claims.

3. During the warranty period and for products covered by this warranty, we will repair or replace the product (or defective parts) free of charge. The choice of repair or replacement will be determined by Mokumono. We will also cover the cost of returning the repaired or replaced product.

4. During the first six months of warranty, you do not have to prove that the product was defective at the time of purchase.

5. The warranty does not apply to improper assembly or installation of the product by the user, improper use or negligence in the operation of the product, or distortion of the product, maintenance contrary to the maintenance instructions of the product (e.g., lack of maintenance of the brakes), normal wear and tear, defects resulting from normal use or normal life of the product, such as the degradation of a battery, and empty due to accidental damage or defects.

To keep your Mokumon in top condition, it is a good idea to clean it from time to time. This will prevent sand and mud from causing extra wear, for example.

It is best to clean the bike with a large sponge and a bucket of water with a small amount of mild soap.

Clean the calipers and brake discs with isopropyl alcohol and a lint-free cloth. Do not touch the brake discs with your hands to prevent them from getting dirty or greasy again.

Never use a high-pressure cleaner to prevent water entry into bearings and electronic components.

A service generally takes about an hour. In that hour we make sure that your bike is again I top condition and you can continue cycling for another year without any problems.

A major annual service costs €80.00 to €100.00.